Solsolutions - Terms and Conditions

These “Booking Conditions” together with any other information brought to your attention before you booked your holiday form the basis of your contract with the company (hereafter known as “Solsolutions”). Please read them carefully as they set out our respective rights and obligations and all bookings which are accepted by Solsolutions are subject to these Booking Conditions. Within these Booking Conditions references to "you" and "your" include the lead named person on the accommodation booking form (who must be at least 18 years old at the time of booking), and all persons on whose behalf a booking is made. "Solsolutions", or "we" or "us” means Solsolutions. The “owner” or “owners” refers to the person or persons to whom the property belongs and who have entered into a property management agreement with Solsolutions.

All payments for booked accommodation must be settled in full prior to your arrival. If full payment is not received by us prior to your arrival no contract is made between you and us and as such no booking is valid (accordingly we shall have no obligations to you). A holiday booking voucher will be issued to you once the agreed holiday booking deposit has been received by Solsolutions. At this point a contract between you and Solsolutions is entered into. A holiday confirmation voucher will be issued by us only after we have received your full payment for the holiday and will be sent to you by e-mail; fax or post as requested by you.

In the case of bookings made at short notice, payment in full may be taken by Solsolutions upon arrival at your accommodation. This facility is made solely at the discretion of us and will vary from case to case. Please check upon booking.

All persons within the party who are intending to stay in the accommodation must be registered on the accommodation booking form. Once the holiday booking has been confirmed the members of the party may not be added to or amend without the prior approval of Solsolutions. Applications for amendments to confirmed bookings must be received in writing by us and it is at the sole discretion of Solsolutions whether or not these amendments will be permitted.

Our owners have requested that we hold a damage deposit for each property. This deposit should be sent together with the holiday balance when it becomes due. The apartment should be left in the same condition that it was found at the start of your holiday. Providing that no damage is caused during the letting period the deposit will be returned in full within 14 days of your departure from the property. Claims against the deposit will only be made in the event of damage caused which is deemed to be other than through fair wear and tear. Damage discovered after departure will be notified to you by telephone as soon as possible and will be confirmed by letter or fax. We expect properties to be left in a reasonable condition so they may be quickly prepared for the next guests. If abnormal cleaning is required this may be chargeable against the damage deposit.

If damage to property is noticed on arrival in your holiday accommodation it should be noted and brought to the attention of a member of the Solsolutions staff at the earliest opportunity.

Any special requests must be advised to us at the time of booking; for example wheelchair accessibility, suitability of accommodation for very young, elderly or infirm. Your requests should then be confirmed in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. Any failure to meet special requests will not be a breach of contract on our part. We regret that we cannot accept any conditional bookings (i.e. any booking which is specified to be conditional on the fulfilment of a particular request).

A binding contract between you and us comes into force once we have received your signed Accommodation Booking Form and subsequently issued your Holiday Confirmation Voucher. It is from that point until the completion of your holiday at the Solsolutions managed accommodation that a contract exists between you and us.

If you wish to change any part of your holiday arrangements after your Accommodation Booking Form has been received by us, you must inform us in writing as soon as possible. This should be done by the person who made the booking. Whilst we will do our best to assist we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to any applicable rate changes or extra costs incurred including administration costs. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable.

If you or any other member of your party decides to cancel your confirmed holiday you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our office in Spain; Solsolutions, Aptdo 372, Benalmadena Costa, 29630, Malaga, Spain. We recommend that you use recorded delivery. Please be aware that you may be liable for a cancellation fee if you cancel your booking.

In the case of a holiday been cancelled by you the following cancellation charges will apply:

More Than 42 days -	Deposit only.
42 to 29 days -	60%
28 to 14 days -	75%
13 to 0 days -	100%

It is extremely unlikely that we will have to make changes to your holiday arrangements, but very occasionally we may have to make changes both before or after bookings have been confirmed, and/ or cancel confirmed bookings. Whilst we will always endeavour to avoid changes and cancellations, we reserve the right to do so should a situation arise whereby a change or cancellation is deemed necessary by us. Occasionally we may have to make a "significant change" by which we mean a change of accommodation to an alternative property for the whole or a major part of the time you are away. If a significant change or cancellation of your booking becomes necessary, we will inform you as soon as is reasonably possible before departure.

A significant change may also be necessary should, contrary to our advice, the property owner decide to carry out alterations or schedules building work on a property, or decides to offer for sale a property which was previously offered for holiday rental. In any case we will endeavour to inform you as soon as any such action is brought to our attention. In such case we will accept no liability for additional costs incurred.

If a change is deemed to be a minor one; e.g. changes to previously listed facilities within the booked accommodation and/ or complex which may no longer be available, we reserve the right to take it upon ourselves to decide whether or not it is deemed necessary to inform you.

If we have to make a significant change or cancel your booking, and providing there is time to do so before departure, we will offer you two options:

2. Cancelling your holiday (together with refund of any booking fee already paid)

You must notify us of your choice within seven days of our offer of the alternative holiday arrangements. If you fail to do so we will assume that you have chosen to accept the alternative holiday arrangements. The above options are not available where any change is a minor one or where the change or cancellation by us arises out of alterations to the confirmed booking requested by you.

We will not accept liability where the performance and/ or prompt performance of our contractual obligations to you is prevented by or affected by force Majeure. In the context of these booking conditions force Majeure means any event which we or the owners of the holiday accommodation in question could not, even with all due care, foresee or avoid. Such events are likely to include but are not limited to civil strike, industrial dispute, terrorist activity, natural, nuclear, chemical or biological disaster, fire, adverse weather conditions, and all similar events outside our control.

Very rarely we may be forced by force Majeure to change or terminate your confirmed arrangements (see clause 7) after your departure but before the end of your scheduled time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.

Please note, we will not accept any liability for any damage, loss or expense of any description which:

(a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or

(b) did not result from any breach of contract or other fault by ourselves or of our employees. Additionally, we cannot accept liability for any business losses, assistance in the event of injury, illness or death if you or any member of your party suffers illness, injury or death arising during your contracted holiday arrangements. We will however, subject to our absolute discretion, advise and provide you with reasonable advice and assistance.

Car Parking: If car parking is required you should check the availability of parking facilities when you book. Some accommodation may not have allocated parking and vehicles may have to be parked on the street. Parking is at your own risk and we cannot accept any responsibility for loss or damage to vehicles and/or their contents.

TV/ Channels: TV channels other than local channels are provided at the property owner’s discretion and may therefore be subject to variation between the time of booking and arriving at you holiday accommodation. Where possible, satellite TV or cable TV packages are available. As the viewing options abroad vary considerably to those at home channel availability may vary without notice. We will not be held liable if viewing options do not meet with you requirements or expectations.

Swimming Pools: The opening of swimming pools is entirely at the discretion of the president of the community of the complex which you are holidaying in and may be subject to demand, seasonal restrictions and/or weather conditions. Occasionally essential swimming pool maintenance work may be required during part or all of your holiday thus rendering the pool out of action. Where possible we will endeavour to inform you of planned works at the time of booking, however we take no responsibility should such work be required. Should we be forewarned of such events taking place then we will inform you as soon as possible.

Distances to Beaches, Attractions and Amenities: Where possible we have provided an indication of the situation of the accommodation regarding beaches, shops, bars, town centres etc. Travelling times and distances are given as an indication of the locality of the accommodation to such amenities. We cannot be held liable if “indirect” routes are taken by you or by taxi drivers leading to these estimated travelling times or distances being exceeded.

Check In and Check Out Times: Early check in and/ or late check out may be available upon request in some accommodation. Notification of early check in/ late check out may not be able to be confirmed prior to your arrival. An early check in/ late check out fee may apply. Where a check out date earlier than that originally specified is requested no refund will be offered.

Cots: Cots are available on request subject to availability. Requests should be made at the time of booking. Any additional charges for cot hire should be paid in local currency on arrival. As types of cot vary considerably parents must satisfy themselves that the cot supplied meets with their requirements. Please note that the inclusion of a cot in your accommodation may restrict space.

Medical Problems: If you or any member of your party has any medical problem or disability which may affect your holiday, please provide us with full details before you confirm your booking so that we can advise as to the suitability of your chosen arrangements if possible.

Local Safely Standards and Personal Security: Please note that it is the local requirements and/or safety standards of the country in which any services which make up your holiday are provided which apply to those services and not those of your home country. As a general rule, these requirements and standards may not be the same as those in your home country, and may be lower. On arrival you should familiarise yourself with the layout and emergency escape routes if applicable. If you have any questions about safety at your accommodation a member of our staff will be pleased to answer them. You need to consider your own personal safety when away from home especially when staying in a foreign location. It is advisable to identify if there are any areas which it is best to avoid, particularly at night. It is also advisable to be discreet with wallets, purses, jewellery, expensive camera equipment etc.

Theft/ Loss of Property: Please ask about the availability of a safe prior to your arrival if required. Where safes are fitted within a property their use is recommended. We are unable to accept any responsibility for theft or loss of your personal belongings during your stay.

Insurance: We strongly recommend that you take out adequate holiday insurance to cover all members of your party for the duration of your holiday. The insurance policy should provide comprehensive cover including such items as theft of personal possessions, full medical cover and compensation for holiday curtailment through unforeseen circumstances.

Emergency Contact: In the event of you experiencing a problem whilst on holiday you should contact a member of staff via the emergency contact number, which will be issued to you on arrival at your destination, who will endeavour to assist.

Water and Electricity Supplies: Some accommodation may be located in areas where the infrastructure is unable to meet the demands for water and electricity at all times. Limited rainfall can put further pressure on their provision. Occasional power cuts and/or water restrictions may be experienced. We accepted no liability with regards to the interruption of these services.

Building and Development Work: Although you may be on holiday life will be going on around you as normal. This may include noise and inconvenience from building and/ or road works and traffic. From time to time maintenance work on the development where your accommodation is situated may be necessary in order to maintain standards. We will notify you of any building/ refurbishment works which may reasonably be considered to seriously impair the enjoyment of your holiday and which we have been informed about as soon as possible. If the work is deemed by us to be significantly detrimental to the enjoyment of your holiday we may also give you the choice of accepting alternative accommodation (subject to availability). Please note public services and facilities may also be affected by maintenance, bad weather and strikes etc, all of which are beyond our control.

Public Holidays Abroad: Any information we give you about public holidays or special events is given in good faith. If dates or other details change or are wrong we will do our best to help, but we cannot accept responsibility. Please note that banks, shops, museums, restaurants and tourist attractions may close or have limited opening times on bank holidays and at weekends. We accept no responsibility for these closures.

Guest Behaviour: All guests staying in Solsolutions managed accommodation are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests or the residents of the complex in which you are staying. If in our opinion or in the opinion of the president of the community, or any other person in authority, your behaviour, or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of the other guests, residents, or any third party, or damage to property, we reserve the right to terminate your holiday arrangements with us immediately. In the event of such termination our liability to you and/ or your party will cease and you and/ or your party will be required to leave your accommodation immediately. We will have no further obligations to you and/ or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/ or your party may also be required to pay for loss and/ or damage caused by your actions. We will hold you and each member of your party jointly and individually liable for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid directly to Solsolutions prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have-no connection with your holiday arrangements or with us.

Complaints: We make every effort to ensure that your holiday arrangements go smoothly. Most problems can be sorted out immediately. However, we cannot resolve a problem until we are aware that a problem exists. If you have a complaint you should immediately inform a member of our staff, providing all relevant details. Any verbal notification should be put in writing and given to a member of our staff as soon as possible. If the problem cannot be resolved and you wish to complain you must send formal written notice of your complaint by registered post within 28 days of the end of your stay at the accommodation. AII such complaints should include all relevant information together with your booking reference and should be sent to: Solsolutions, Aptdo 372, Benalmadena Costa, 29630, Malaga, Spain. We regret we cannot accept liability for any claims which are not notified to ourselves strictly in accordance with this clause.

Information: The information detailed on this website/ brochure has been carefully checked to ensure it was accurate at the time of publishing and is presented in good faith. However the information shown may have changed without notice by the time you come to book your holiday. Please check all details at the time of your booking. We reserve the right to make changes to the details contained in the Solsolutions website or brochure prior to a contract being entered into.

Photographs: Please note that the photographs featured in this website/ brochures are intended to give an overall impression of the accommodation which you would like rather than factual details. Occasionally items of furniture or fittings which appear in the photographs may have been changed or removed from the accommodation prior to arrival.

Accommodation Ownership: All of the accommodation featured in our brochure or via our website is managed by Solsolutions but is owned by private individuals and/ or groups of people and is situated within private communities. As such the owners of the accommodation may from time to time choose to vary the contents or facilities available within the accommodation or within the community in which the accommodation is situated. Solsolutions will take no responsibility and will not be found liable if facilities within the accommodation or community vary from those advertised.

Jurisdiction: These Booking Conditions and any contract to which they apply are governed in all respects by Spanish law. We both agree that any dispute, claim or other matter which arises out of or in connection with your contract or holiday will be dealt with by the Court of Spain.